CSR/ Online Assistant /Non-Voice Only

Caldwell Communications Consultancy Philippines; Quezon City; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Comprehensive training

Flexible working hours

Opportunities for professional growth

Job summary

A communications consultancy is seeking motivated individuals for the position of Email & Chat Online Assistants, focusing on providing non-voice support through email and live chat. This role is perfect for beginners as it requires no prior experience. The successful candidate will be responding to customer inquiries, providing accurate information, and maintaining professionalism. The position offers comprehensive training, remote work, and flexible hours, making it an ideal starting point for a career in online assistance.

Qualifications

• Basic proficiency in written and reading English.
• Comfortable using a computer and email/chat platforms.
• Strong attention to detail and accuracy.

Responsibilities

• Respond promptly to customer inquiries via email and chat.
• Provide clear and accurate information about products or services.
• Escalate complex issues to the appropriate team when necessary.

Skills

Basic proficiency in written and reading English

Strong attention to detail and accuracy

Ability to use email and chat-based platforms

Job description

We are seeking motivated and detail-oriented individuals to join our team as Email & Chat Online Assistants. This is a non-voice position, with all communication conducted exclusively through email and live chat—no phone calls involved. Comprehensive training is provided, making this role ideal for beginners or individuals starting a remote career.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat
• Provide clear, accurate, and helpful information about products or services
• Assist customers with basic questions, concerns, and troubleshooting
• Adhere to company guidelines, policies, and response templates
• Maintain a high standard of written communication and professionalism
• Escalate complex or sensitive issues to the appropriate team when necessary

Requirements

• Basic proficiency in written and reading English
• Comfortable using a computer, email, and chat-based platforms
• Reliable internet connection
• Willingness to learn, adapt, and follow instructions
• Strong attention to detail and accuracy
• No prior experience required

What We Offer

• 100% non-voice role (email and chat support only)
• Remote, work-from-home opportunity
• Flexible working hours (role-dependent)
• Comprehensive training and continuous support
• Opportunities for professional growth and long-term engagement