Global Carrier Dispatch Specialist (Spanish/English)

A.P. Moller - Maersk; Pasig; On-site; PHP 500,000 - 750,000; Full time

Job summary

Maersk in Pasig City, Philippines, is seeking a Spanish Single Carrier Operations Specialist to manage end-to-end dispatch operations across truck, rail, and barge networks. This role requires coordinating with customers, carriers, and terminal operators to ensure timely delivery and service excellence.

You will monitor shipments, handle exceptions, and drive continuous improvements while maintaining accurate records.

Qualifications

• Bachelor's Graduate.
• Fluency in Spanish and English required.
• 3-5 years in Customer Service, BPO, Shipping Industry for Voice/Non-voice.
• Willingness to work onsite in Pasig City; Full night shift schedule.
• Proficiency in MS Office and SAP BI or related systems.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language

English language

Customer service

Shipping industry experience

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

Maersk in Pasig City, Philippines, is seeking a Spanish Single Carrier Operations Specialist to manage end-to-end dispatch operations across truck, rail, and barge networks. This role requires coordinating with customers, carriers, and terminal operators to ensure timely delivery and service excellence.

You will monitor shipments, handle exceptions, and drive continuous improvements while maintaining accurate records.