Logistics Operations & Customer Experience Lead

Maersk Mexico; Pasig; On-site; PHP 250,000 - 550,000; Full time

Job summary

Maersk in the Philippines is seeking a detail-oriented logistics professional to manage end-to-end operations from booking to shipment execution. You will coordinate with customers, carriers and internal teams to ensure accuracy, timeliness and smooth handovers across the supply chain.

The role requires handling both FCL and LCL, maintaining shipment visibility, and supporting billing and dispute resolution. Ocean freight experience is a plus; midshift and RTO work arrangements may apply.

Qualifications

• Detail-oriented, proactive, and able to manage multiple priorities in a fast-paced logistics environment.
• Strong operational knowledge with the ability to handle complex scenarios and coordinate with cross-functional stakeholders.
• Willing to learn and continuously improve; experience in ocean freight is an advantage.

Responsibilities

• Manage end-to-end booking process (validation, scheduling, and carrier coordination)
• Act as primary point of contact for customers, carriers, and internal teams
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.)
• Monitor shipment progress and ensure adherence to timelines and cut-offs
• Handle both FCL and LCL shipments, including co-loader coordination
• Manage operational exceptions and provide timely resolution to minimize disruptions
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment)
• Maintain trackers and provide clear shipment visibility
• Support billing processes, invoice dispatch, and dispute follow-up

Skills

Stakeholder management

MS Office

Logistics operations

Incoterms

Problem solving

Multitasking

Automation tools

Education

Bachelor's degree in supply chain or logistics

Tools

Microsoft Excel

Automation tools

Carrier coordination software

Job description

Maersk in the Philippines is seeking a detail-oriented logistics professional to manage end-to-end operations from booking to shipment execution. You will coordinate with customers, carriers and internal teams to ensure accuracy, timeliness and smooth handovers across the supply chain.

The role requires handling both FCL and LCL, maintaining shipment visibility, and supporting billing and dispute resolution. Ocean freight experience is a plus; midshift and RTO work arrangements may apply.