German-Speaking Software Support & Success Specialist

AMCS Group; Cebu City; Hybrid; PHP 2,625,000 - 3,750,000; Full time

Benefits offered by this job

Health insurance for you and depend. (

Hybrid work setup

Shuttle service

On-site food and coffee

Allowances

25 days leave

Learning platform access

Job summary

AMCS Group is seeking a German-speaking Global Customer Support professional to provide first-line support for our cloud-based software solutions. The role targets the EMEA region with a mid-shift schedule and requires strong customer-facing communication and intake skills.

You will document cases in our CRM, perform root-cause analysis, and test fixes while maintaining AMCS quality standards. A technical background and Azure familiarity are a plus.

Qualifications

• Fluent German required (written and spoken).
• Customer-facing experience is desirable.
• Strong MS Office skills and cloud understanding (Azure).
• Ability to manage multiple workstreams and daily responsibilities.
• Analytical thinker with customer focus.

Responsibilities

• Provide first line support to AMCS customers for incidents/requests.
• Document end-user information in CRM and track issues.
• Perform root-cause analysis on recurring issues.
• Test fixes and follow-ups to ensure resolution.
• Communicate effectively with customers to gather accurate intake.

Skills

Fluent German

Customer focus

Excellent communication

Analytical skills

Microsoft Office

Multi-tasking

Team player

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Azure Portal

Application Insights

Crystal Reports

ERP software

HTML

Job description

AMCS Group is seeking a German-speaking Global Customer Support professional to provide first-line support for our cloud-based software solutions. The role targets the EMEA region with a mid-shift schedule and requires strong customer-facing communication and intake skills.

You will document cases in our CRM, perform root-cause analysis, and test fixes while maintaining AMCS quality standards. A technical background and Azure familiarity are a plus.