German-Speaking Software Support Specialist (EMEA)

AMCS Group; Cebu City; Hybrid; PHP 3,250,000 - 4,750,000; Full time

Benefits offered by this job

Health insurance

Hybrid work setup

Shuttle service

On-site food and coffee

Allowances

25 days of leave

Learning platform access

Job summary

AMCS is seeking a Global Customer Support professional to provide first-line support for our cloud-based software across the EMEA region. This mid-shift role requires fluent German and strong communication to resolve customer issues efficiently.

You will document cases in our CRM, perform root-cause analyses, and collaborate with teams to ensure high-quality service. A customer-focused mindset and the ability to multi-task are essential for success.

Qualifications

• Fluent German (written and spoken) required to support our EMEA customer base.
• Experience in a customer-facing role is desirable but not essential.
• You can operate independently as well as in a team and communicate clearly to resolve issues.

Responsibilities

• Provide first line support to customers for incidents/requests and ensure calls/responses meet AMCS Quality standards and KPIs.
• Address and resolve incoming application questions and incidents from end users.
• Document all pertinent end user information in our CRM database and perform root-cause analyses on recurring issues.
• Record, track, and document the problem-solving process and test fixes with post-resolution follow-ups.

Skills

Fluent German

Communication skills

Analytical skills

Customer focused

Multi-tasking

Microsoft Office

Azure cloud

Team player

Education

Bachelor’s degree in Information Technology / Computer Science / Computer Engineering or equivalent

Tools

Microsoft Azure

Microsoft Office

CRM systems

HTML

Crystal Reports

C++

Job description

AMCS is seeking a Global Customer Support professional to provide first-line support for our cloud-based software across the EMEA region. This mid-shift role requires fluent German and strong communication to resolve customer issues efficiently.

You will document cases in our CRM, perform root-cause analyses, and collaborate with teams to ensure high-quality service. A customer-focused mindset and the ability to multi-task are essential for success.