Software Support Specialist (Dutch-Speaking)

AMCS Group; Cebu City; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Hybrid work setup

Shuttle service

On-site food and coffee

Allowances

25 days leave

Learning platform access

Job summary

AMCS Group is seeking a Software Support Engineer to deliver first-line support for our cloud-based software solutions to customers across the EMEA region. The role requires Dutch fluency and the ability to work in a mid-shift with independent and collaborative teamwork.

You will own intake, ticket routing, and monitoring of software-related requests, documenting details in our CRM and performing root-cause analysis to ensure effective resolutions.

Qualifications

• Fluent Dutch (written and spoken) required for EMEA support.
• Experience in a customer-facing role is desirable.
• Strong communication and questioning skills to ensure accurate intake.
• Proficiency with Microsoft Office Suite.
• Knowledge of Cloud Computing (Azure).
• Ability to manage multiple workstreams (calls and support portal cases).
• Strong analytical skills and customer focus.

Responsibilities

• Provide first-line support to AMCS customers across the EMEA region.
• Ensure requests and incidents align with quality standards and KPIs.
• Document end-user information in the CRM system.
• Perform root-cause analysis on recurring issues.
• Record, track, and follow up on problem-solving progress.
• Test fixes and verify resolutions with customers.

Skills

Dutch fluent

Customer-facing

Communication skills

Microsoft Office

Azure cloud

Multi-tasking

Analytical skills

Customer-focused

Education

Bachelor’s degree in IT / CS / CE or equivalent

Tools

Azure portal

Job description

Join Our Global Customer Support Team as a Software Support Engineer!

Are you passionate about delivering exceptional support and solving complex problems? We're looking for a Software Support Engineer to join our Global Customer Support Team and provide first-line support for our software solutions to customers across the EMEA region.

This is a mid-shift role where you'll take ownership of the correct intake, assignment, and monitoring of software-related requests and issues — working both independently and as part of a collaborative, diverse team.

Fluency in Dutch is required for this role, as you'll be supporting our valued customers across the EMEA region.

If you thrive in a fast-paced, complex environment and love being the first point of contact for solving customer challenges, we'd love to hear from you!

WhoWe Are

At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

What We Build

We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

Why Join AMCS

Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference — for our customers, our communities and the planet.

What You’ll Do

• Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.
• Address and resolve incoming application questions and incidents from end users
• Document all pertinent end user identification information in our CRM database
• Ability to perform root-cause analysis on recurring system issues
• Record, track, and document the problem-solving process
• Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

What You Bring

• Fluent Dutch speaker (written and spoken) required, to support our EMEA customer base.
• Experience in a customer facing role is desirable but not essential.
• You can operate independently as well as in a team.
• You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers in order to get to the bottom of things for a flawless intake.
• Strong understanding of the Microsoft Office Suite
• Good understanding of Cloud Computing (Azure)
• You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled
• You have excellent analytical skills.
• You are customer focused.

Nice to Have

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience
• Experience in the Microsoft Azure portal, including Application Insights
• Exposure to Grafana
• Generic knowledge or experience about/with ERP software.
• Experience with Waste & Recycling processes.
• Some experience with customer contact on a help desk or customer contact center.
• Azure Fundamentals certification
• ITIL v3 or v4 Foundations certification

Join our mission for a sustainable future and enjoy these benefits:

• Health insurance for you and up to three dependents from Day 1
• Hybrid work setup
• Convenient shuttle service
• Complimentary on-site food and coffee
• Allowances
• 25 days of leave
• Access to a learning platform for skill training with progress tracking

Ready to Make an Impact?

At AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.

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