Software Support Specialist (Dutch-Speaking)

AMCS Group; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

AMCS Group is seeking a Software Support Engineer to join our Global Customer Support Team in Manila. You will provide first-line support for our cloud-based software solutions to customers across the EMEA region, with Dutch language proficiency required.

You will document incidents in the CRM, perform root-cause analysis, and ensure timely resolutions while collaborating with global teams. A strong focus on customer satisfaction and strong communication is essential.

Qualifications

• Dutch fluency is required (written and spoken).
• Experience in a customer facing role is advantageous.
• Able to work independently and in a team.
• Excellent communication skills, proactive questioning to resolve issues.
• Strong MS Office skills and basic cloud knowledge (Azure).
• Ability to manage multiple workstreams and stay organized.
• Customer-focused mindset and problem-solving attitude.

Responsibilities

• Provide first line support to customers for incidents and requests.
• Answer and resolve inbound inquiries from end users.
• Document all relevant customer information in the CRM.
• Perform root-cause analysis on recurring issues.
• Record, track, and document the problem-solving process.
• Test fixes and follow up to ensure complete resolution.

Skills

Dutch fluency

Customer facing

Communication skills

Office Suite

Azure cloud

Analytical skills

Multi-tasking

Education

Bachelor’s degree in IT/CS/Eng

Tools

Grafana

Azure Portal

Application Insights

ERP software

Job description

Join Our Global Customer Support Team as a Software Support Engineer!

Are you passionate about delivering exceptional support and solving complex problems? We're looking for a Software Support Engineer to join our Global Customer Support Team and provide first-line support for our software solutions to customers across the EMEA region.

Fluency in Dutch is requiredfor this role, as you'll be supporting our valued customers across the EMEA region.

WhoWe Are

At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

What We Build

We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimize routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

Why Join AMCS

Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference — for our customers, our communities and the planet.

What You’ll Do

• Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.
• Address and resolve incoming application questions and incidents from end users
• Document all pertinent end user identification information in our CRM database
• Ability to perform root-cause analysis on recurring system issues
• Record, track, and document the problem-solving process
• Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

What You Bring

• Fluent Dutch speaker (written and spoken) required, to support our EMEA customer base.
• Experience in a customer facing role is desirable but not essential.
• You can operate independently as well as in a team.
• You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers in order to get to the bottom of things for a flawless intake.
• Strong understanding of the Microsoft Office Suite
• Good understanding of Cloud Computing (Azure)
• You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled
• You have excellent analytical skills.
• You are customer focused.

Nice to Have

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience
• Experience in the Microsoft Azure portal, including Application Insights
• Exposure to Grafana
• Generic knowledge or experience about/with ERP software.
• Experience with Waste & Recycling processes.
• Some experience with customer contact on a help desk or customer contact center.
• Azure Fundamentals certification
• ITIL v3 or v4 Foundations certification

What We Offer

• Day 1 healthcare coverage for you and up to three dependents.
• 25 days of annual leave to support work-life balance.
• Competitive allowances and benefits that support your wellbeing.
• Opportunities to collaborate with colleagues across our global teams and locations.
• Continuous learning and development opportunities to help you grow your career.
• The opportunity to work on innovative SaaS and AI solutions that help create a more sustainable future.

Ready to Make an Impact?

At AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.

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