German-Speaking Software Support Engineer

AMCS Group; Cebu City; Hybrid; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Health insurance for you and dependets

Hybrid work setup

Shuttle service

On-site food and coffee

Allowances

25 days of leave

Learning platform access

Job summary

AMCS Group in Cebu City, Philippines, seeks a German-speaking support specialist to provide first-line assistance for our software solutions. You will handle incidents, document customer data in our CRM, and perform root-cause analysis in a collaborative, hybrid environment.

The role requires strong communication, analytical skills, and a customer-focused mindset, with experience in Azure and Microsoft Office.

Qualifications

• Fluent German (spoken/written) required for EMEA support.
• Experience in a customer-facing role is desirable but not essential.
• Able to work independently as well as in a team.
• Strong communication skills; proactive in questioning to ensure accurate intake.
• Solid understanding of Microsoft Office Suite.
• Knowledge of Cloud Computing (Azure).
• Ability to manage multiple workstreams (calls and support portal cases).
• Strong analytical skills and customer-focused mindset.

Responsibilities

• Provide first-line support to AMCS customers and ensure calls meet quality standards.
• Address and resolve incoming application questions and incidents from end users.
• Document all relevant customer info in our CRM.
• Perform root-cause analysis on recurring issues.
• Record, track, and document the problem-solving process.
• Test fixes and follow up to ensure resolution.

Skills

Fluent German

Excellent communication

Microsoft Office

Analytical thinking

Customer focus

Multitasking

Independent & team player

Education

Bachelor's degree in IT/CS/CE

Tools

Azure Portal

Crystal Reports

HTML

C++

Job description

Join our Global Customer Support Team and help customers succeed with the software that powers their operations. The focus of this role is providing the first line of support regarding for our software solutions we provide to our customers. This is a mid-shift role supporting our customers across the EMEA region, and requires fluency in German.

This position requires a passion for support, which includes the correct intake, assignment, and monitoring of various software related requests and issues. We are looking for a professional who loves to operate independently as well as in a team in a complex and diverse environment.

What you'll Do

• Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI's.

• Address and resolve incoming application questions and incidents from end users

• Document all pertinent end user identification information in our CRM database

• Ability to perform root-cause analysis on recurring system issues

• Record, track, and document the problem-solving process

• Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

What You Bring

• Fluent German speaker (written and spoken) required, to support our EMEA customer base.

• Experience in a customer facing role is desirable but not essential.

• You can operate independently as well as in a team.

• You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers in order to get to the bottom of things for a flawless intake.

• Strong understanding of the Microsoft Office Suite

• Good understanding of Cloud Computing (Azure)

• You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled

• You have excellent analytical skills.

• You are customer focused.

Nice to Have

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or equivalent experience

• Experience in the Microsoft Azure portal, including Application Insights

• Some knowledge of C++, HTML, and Crystal Reports.

• TCP/IP Networking knowledge and troubleshooting.

• Generic knowledge or experience about/with ERP software.

• Experience with Waste & Recycling processes or industry.

• Azure Fundamentals certification

• ITIL v3 or v4 Foundations certification

• Experience operating under an agile release delivery methodology.

Join our mission for a sustainable future and enjoy these benefits:

• Health insurance for you and up to three dependents from Day 1

• Hybrid work setup

• Convenient shuttle service

• Complimentary on-site food and coffee

• Allowances

• 25 days of leave

• Access to a learning platform for skill training with progress tracking

Ready to Make an Impact?

At AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.