German-Speaking Savings & Investment Specialist

ING; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

ING Hubs Philippines in Manila is seeking a DE Savings & Invest Specialist who speaks German to help customers across channels with banking queries and product support.

You will handle complex cases, ensure compliance, and contribute to operational excellence while collaborating with global teams.

The role requires German fluency at B2 and at least 5 years in relevant environments; English communication and a proactive, analytical approach are valued.

Qualifications

• Fluent in German with B2 certification.
• Minimum 5 years of professional experience, preferably in Retail Banking, Shared Services or BPO.
• Strong English communication and stakeholder management skills.
• Detail-oriented with solid analytical abilities.
• Collaborative and adaptable team player who can work independently.

Responsibilities

• Support customers via chat and voice channels for banking products, payments, cards, and online banking inquiries.
• Manage requests and complaints from start to resolution while following policies and regulations.
• Maintain accurate records, adhere to risk controls, and identify service-improvement opportunities.
• Serve as a subject matter expert, handling complex cases and supporting team performance.

Skills

German language

English communication

Stakeholder management

Analytical skills

Detail-oriented

Team player

Education

Bachelor's degree

Job description

ING Hubs Philippines in Manila is seeking a DE Savings & Invest Specialist who speaks German to help customers across channels with banking queries and product support.

You will handle complex cases, ensure compliance, and contribute to operational excellence while collaborating with global teams.

The role requires German fluency at B2 and at least 5 years in relevant environments; English communication and a proactive, analytical approach are valued.