DE Savings And Invest - Specialist German Speaker

ING; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

ING Hubs Philippines in Manila is seeking a DE Savings & Invest Specialist who speaks German to help customers across channels with banking queries and product support.

You will handle complex cases, ensure compliance, and contribute to operational excellence while collaborating with global teams.

The role requires German fluency at B2 and at least 5 years in relevant environments; English communication and a proactive, analytical approach are valued.

Qualifications

• Fluent in German with B2 certification.
• Minimum 5 years of professional experience, preferably in Retail Banking, Shared Services or BPO.
• Strong English communication and stakeholder management skills.
• Detail-oriented with solid analytical abilities.
• Collaborative and adaptable team player who can work independently.

Responsibilities

• Support customers via chat and voice channels for banking products, payments, cards, and online banking inquiries.
• Manage requests and complaints from start to resolution while following policies and regulations.
• Maintain accurate records, adhere to risk controls, and identify service-improvement opportunities.
• Serve as a subject matter expert, handling complex cases and supporting team performance.

Skills

German language

English communication

Stakeholder management

Analytical skills

Detail-oriented

Team player

Education

Bachelor's degree

Job description

Job Description:

DE Savings & Invest - Specialist (German Speaker)

Help Customers Stay a Step Ahead

At ING Hubs Philippines, we're redefining the future of banking by delivering world-class services to customers across the globe. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy solving complex problems, this could be the opportunity for you.

What You'll Do

• Support customers through chat and voice channels, assisting with banking products, payments, cards, and online banking inquiries.
• Manage customer requests and complaints from start to resolution while ensuring compliance with policies and regulations.
• Contribute to operational excellence by maintaining accurate records, adhering to risk controls, and identifying service improvement opportunities.
• Serve as a subject matter expert, handling complex cases and supporting team performance and productivity goals.

What We're Looking For

• Fluent in GERMAN language, must have a B2 certification.
• College graduate with at least 5 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
• Strong English communication, customer service, and stakeholder management skills.
• Detail-oriented professional with strong analytical skills and the ability to navigate complex processes.
• Collaborative and adaptable team player who can work independently and excel in a dynamic environment.

Why Join ING?

• Be part of one of the world's leading digital banking organizations.
• Work with diverse global teams in a collaborative and inclusive culture.
• Gain opportunities for continuous learning, cross-skilling, and professional certifications.
• Enjoy competitive compensation, allowances, and career growth opportunities.

Diversity, Equity & Inclusion

At ING, we believe diversity drives innovation. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences.