DE Savings And Invest - Specialist German Speaker

ING Hubs Philippines; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

ING Hubs Philippines is seeking a German-speaking Specialist in Savings & Invest within Retail Banking Operations. You will deliver exceptional customer experiences, manage end-to-end banking inquiries, and contribute to operational excellence in a fast-paced global environment.

The role requires fluency in German (B2) and strong English, with 5+ years in Retail Banking, shared services, or BPO. You will collaborate with diverse teams and navigate complex processes while maintaining regulatory

Qualifications

• German language proficiency with B2 certification.
• Minimum 5 years of professional experience in Retail Banking, Shared Services, or BPO.
• Strong English communication and stakeholder management skills.

Responsibilities

• Assist customers via chat and voice channels for banking products, payments, cards, and online banking inquiries.
• Handle customer requests and complaints from start to resolution while adhering to policies and regulations.
• Maintain accurate records, uphold risk controls, and identify service improvement opportunities.
• Serve as a subject matter expert, handling complex cases and supporting team performance and productivity goals.

Skills

German (B2)

English (strong)

Stakeholder mgmt

Analytical skills

Detail-oriented

Team player

Education

Bachelor's degree

Job description

Job Description

DE Savings & Invest - Specialist (German Speaker)

Help Customers Stay a Step Ahead

At ING Hubs Philippines, we're redefining the future of banking by delivering world-class services to customers across the globe. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy solving complex problems, this could be the opportunity for you.

What You'll Do

Role

As a Specialist within Retail Banking Operations, you will play a key role in delivering exceptional customer experiences and ensuring seamless banking operations. You will:

• Support customers through chat and voice channels, assisting with banking products, payments, cards, and online banking inquiries.
• Manage customer requests and complaints from start to resolution while ensuring compliance with policies and regulations.
• Contribute to operational excellence by maintaining accurate records, adhering to risk controls, and identifying service improvement opportunities.
• Serve as a subject matter expert, handling complex cases and supporting team performance and productivity goals.

What We're Looking For

• Fluent in GERMAN language, must have a B2 certification.
• College graduate with at least 5 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
• Strong English communication, customer service, and stakeholder management skills.
• Detail-oriented professional with strong analytical skills and the ability to navigate complex processes.
• Collaborative and adaptable team player who can work independently and excel in a dynamic environment.

Why Join ING?

• Be part of one of the world's leading digital banking organizations.
• Work with diverse global teams in a collaborative and inclusive culture.
• Gain opportunities for continuous learning, cross-skilling, and professional certifications.
• Enjoy competitive compensation, allowances, and career growth opportunities.

Diversity, Equity & Inclusion

At ING, we believe diversity drives innovation. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences.