German-Speaking Savings & Invest Specialist

ing; Manila; Vor Ort; PHP 600.000 - 1.000.000; Vollzeit

Zusammenfassung

ING Hubs Philippines is seeking a German-speaking Specialist within Retail Banking Operations to deliver outstanding customer experiences and ensure seamless banking operations. You will handle German-language inquiries via chat and phone, resolve issues, and support process improvements from a global hub in Manila.

The role requires at least 5 years in related fields, strong English communication, and a proactive, analytical approach in a fast-paced environment.

Qualifikationen

• German language proficiency with at least B2 certification.
• Minimum 5 years of professional experience in retail banking, shared services, or BPO.
• Strong English communication and customer service skills.
• Detail-oriented with the ability to navigate complex processes.
• Collaborative and adaptable team player who can work independently.

Aufgaben

• Support customers through chat and voice channels with banking products, payments, cards, and online banking inquiries.
• Manage customer requests and complaints from start to resolution while ensuring policy compliance.
• Contribute to operational excellence by maintaining records, adhering to risk controls, and identifying improvements.
• Serve as a subject matter expert, handling complex cases and supporting team performance.

Kenntnisse

German proficiency

English communication

Customer service

Stakeholder management

Analytical thinking

Team player

Ausbildung

College degree

Jobbeschreibung

ING Hubs Philippines is seeking a German-speaking Specialist within Retail Banking Operations to deliver outstanding customer experiences and ensure seamless banking operations. You will handle German-language inquiries via chat and phone, resolve issues, and support process improvements from a global hub in Manila.

The role requires at least 5 years in related fields, strong English communication, and a proactive, analytical approach in a fast-paced environment.