German-Speaking Banking Specialist: Customer Experience

ING Hubs Philippines; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

ING Hubs Philippines is seeking a German-speaking Specialist in Savings & Invest within Retail Banking Operations. You will deliver exceptional customer experiences, manage end-to-end banking inquiries, and contribute to operational excellence in a fast-paced global environment.

The role requires fluency in German (B2) and strong English, with 5+ years in Retail Banking, shared services, or BPO. You will collaborate with diverse teams and navigate complex processes while maintaining regulatory

Qualifications

• German language proficiency with B2 certification.
• Minimum 5 years of professional experience in Retail Banking, Shared Services, or BPO.
• Strong English communication and stakeholder management skills.

Responsibilities

• Assist customers via chat and voice channels for banking products, payments, cards, and online banking inquiries.
• Handle customer requests and complaints from start to resolution while adhering to policies and regulations.
• Maintain accurate records, uphold risk controls, and identify service improvement opportunities.
• Serve as a subject matter expert, handling complex cases and supporting team performance and productivity goals.

Skills

German (B2)

English (strong)

Stakeholder mgmt

Analytical skills

Detail-oriented

Team player

Education

Bachelor's degree

Job description

ING Hubs Philippines is seeking a German-speaking Specialist in Savings & Invest within Retail Banking Operations. You will deliver exceptional customer experiences, manage end-to-end banking inquiries, and contribute to operational excellence in a fast-paced global environment.

The role requires fluency in German (B2) and strong English, with 5+ years in Retail Banking, shared services, or BPO. You will collaborate with diverse teams and navigate complex processes while maintaining regulatory