DE Savings And Invest - Senior Analyst

ING; Manila; Sur place; PHP 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Career growth

Learning & certification

Global teams

Résumé du poste

ING Hubs Philippines is seeking a Senior Analyst to support customers via chat and voice, delivering high-quality service and resolving inquiries efficiently.

In this role you’ll manage end-to-end requests, handle complex cases, and collaborate across Retail Operations processes in a fast-paced, global banking environment. A 3+ year background in retail banking or BPO with strong English is preferred.

Qualifications

• 3+ years of professional experience in Retail Banking, Shared Services, or a BPO environment.
• Strong English communication and customer service skills.
• Detail-oriented, analytical, and able to navigate complex processes and procedures.
• Collaborative team player with a learning mindset in a dynamic environment.

Responsabilités

• Support ING customers through chat and voice channels, providing exceptional service and resolving inquiries with confidence.
• Manage end-to-end customer requests and complaint resolution while ensuring compliance with relevant regulations and policies.
• Handle complex customer cases and contribute to team productivity and operational excellence.
• Collaborate across teams and continuously develop expertise across multiple Retail Operations processes.

Connaissances

Customer service

English proficiency

Detail-oriented

Analytical

Team player

Learning mindset

Formation

Bachelor's degree

Description du poste

Job Description:

DE Savings & Invest – Senior Analyst

Help shape the future of digital banking.

At ING Hubs Philippines, you'll be part of a global organization that is redefining banking through innovation, technology, and exceptional customer experiences. If you're passionate about helping customers, solving complex problems, and working in a fast-paced international environment, we'd love to hear from you.

What You'll Do

• Support ING customers through chat and voice channels, providing exceptional service and resolving inquiries with confidence.
• Manage end-to-end customer requests and complaint resolution while ensuring compliance with relevant regulations and policies.
• Handle complex customer cases and contribute to team productivity and operational excellence.
• Collaborate across teams and continuously develop expertise across multiple Retail Operations processes.

What We're Looking For

• College graduate with at least 3 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
• Strong English communication and customer service skills.
• Detail-oriented, analytical, and able to navigate complex processes and procedures.
• Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.

Why Join ING?

• Be part of one of the world's leading digital banking organizations.
• Work with diverse global teams in an inclusive and collaborative culture.
• Enjoy opportunities for learning, certification, and career growth.
• Receive competitive compensation and benefits.

Diversity, Equity & Inclusion

At ING, we are committed to building an inclusive workplace where everyone can thrive. We welcome candidates from all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams, fuels innovation, and helps us better serve our customers and communities.