DE Savings & Invest - Senior Analyst

ing; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

ING Hubs Philippines in Manila is seeking a Senior Analyst to support ING customers through chat and voice channels, delivering exceptional service and resolving inquiries with confidence.

You will manage end-to-end customer requests and complaint resolutions, ensuring compliance with regulations and internal policies, while handling complex cases and contributing to team productivity and operational excellence.

Qualifications

• College graduate with at least 3 years of professional experience.
• Strong English communication and customer service skills.
• Detail-oriented, analytical, and able to navigate complex processes and procedures.
• Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.

Responsibilities

• Support ING customers through chat and voice channels, resolving inquiries confidently.
• Manage end-to-end customer requests and complaint resolution with compliance to regulations and policies.
• Handle complex customer cases and contribute to team productivity and operational excellence.
• Collaborate across teams to continuously develop expertise across multiple Retail Operations processes.

Skills

Customer service

English communication

Analytical thinking

Team collaboration

Education

College degree

Job description

DE Savings & Invest - Senior Analyst

Help shape the future of digital banking.

At ING Hubs Philippines , you'll be part of a global organization that is redefining banking through innovation, technology, and exceptional customer experiences. If you're passionate about helping customers, solving complex problems, and working in a fast-paced international environment, we'd love to hear from you.

What You'll Do

• Support ING customers through chat and voice channels, providing exceptional service and resolving inquiries with confidence.
• Manage end-to-end customer requests and complaint resolution while ensuring compliance with relevant regulations and policies.
• Handle complex customer cases and contribute to team productivity and operational excellence.
• Collaborate across teams and continuously develop expertise across multiple Retail Operations processes.

What We're Looking For

• College graduate with at least 3 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
• Strong English communication and customer service skills.
• Detail-oriented, analytical, and able to navigate complex processes and procedures.
• Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.

Why Join ING?

• Be part of one of the world's leading digital banking organizations.
• Work with diverse global teams in an inclusive and collaborative culture.
• Enjoy opportunities for learning, certification, and career growth.
• Receive competitive compensation and benefits.

Diversity, Equity & Inclusion

At ING, we are committed to building an inclusive workplace where everyone can thrive. We welcome candidates from all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams, fuels innovation, and helps us better serve our customers and communities.