DE Savings & Invest - Specialist (German Speaker)

ing; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

ING Hubs Philippines is seeking a German-speaking Specialist within Retail Banking Operations to deliver outstanding customer experiences and ensure seamless banking operations. You will handle German-language inquiries via chat and phone, resolve issues, and support process improvements from a global hub in Manila.

The role requires at least 5 years in related fields, strong English communication, and a proactive, analytical approach in a fast-paced environment.

Qualifications

• German language proficiency with at least B2 certification.
• Minimum 5 years of professional experience in retail banking, shared services, or BPO.
• Strong English communication and customer service skills.
• Detail-oriented with the ability to navigate complex processes.
• Collaborative and adaptable team player who can work independently.

Responsibilities

• Support customers through chat and voice channels with banking products, payments, cards, and online banking inquiries.
• Manage customer requests and complaints from start to resolution while ensuring policy compliance.
• Contribute to operational excellence by maintaining records, adhering to risk controls, and identifying improvements.
• Serve as a subject matter expert, handling complex cases and supporting team performance.

Skills

German proficiency

English communication

Customer service

Stakeholder management

Analytical thinking

Team player

Education

College degree

Job description

DE Savings & Invest - Specialist (German Speaker)

Help Customers Stay a Step Ahead

At ING Hubs Philippines, we're redefining the future of banking by delivering world-class services to customers across the globe. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy solving complex problems, this could be the opportunity for you.

What You'll Do

As a Specialist within Retail Banking Operations, you will play a key role in delivering exceptional customer experiences and ensuring seamless banking operations. You will:

• Support customers through chat and voice channels, assisting with banking products, payments, cards, and online banking inquiries.
• Manage customer requests and complaints from start to resolution while ensuring compliance with policies and regulations.
• Contribute to operational excellence by maintaining accurate records, adhering to risk controls, and identifying service improvement opportunities.
• Serve as a subject matter expert, handling complex cases and supporting team performance and productivity goals.

What We're Looking For

• Fluent in GERMAN language, must have a B2 certification.
• College graduate with at least 5 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
• Strong English communication, customer service, and stakeholder management skills.
• Detail-oriented professional with strong analytical skills and the ability to navigate complex processes.
• Collaborative and adaptable team player who can work independently and excel in a dynamic environment.

Why Join ING?

• Be part of one of the world's leading digital banking organizations.
• Work with diverse global teams in a collaborative and inclusive culture.
• Gain opportunities for continuous learning, cross-skilling, and professional certifications.
• Enjoy competitive compensation, allowances, and career growth opportunities.

Diversity, Equity & Inclusion

At ING, we believe diversity drives innovation. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences.