German-Speaking Order-to-Cash Issue Resolver

3M Vietnam; Taguig; On-site; PHP 600,000 - 750,000; Full time

Job summary

3M Global Business Services – Manila seeks a Customer Issue Resolution Analyst (German) to support global B2B customers and partners across markets. You’ll investigate issues, connect the dots, collaborate with cross-functional teams, and drive the issue to resolution within the Order-to-Cash journey.

This role suits curious problem-solvers who enjoy digging into details, learning how things work, and improving the customer experience through Lean, Six Sigma, analytics, automation, and

Qualifications

• Fluent in German and proficient in English.
• At least 1 year of experience in Customer Service or related field.
• Clear communication and problem-solving focus.
• Detail-oriented, adaptable and eager to learn global business.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive next steps.
• Communicate with customers in German and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter.

Skills

German language

English language

Tools

ERP systems

Job description

3M Global Business Services – Manila seeks a Customer Issue Resolution Analyst (German) to support global B2B customers and partners across markets. You’ll investigate issues, connect the dots, collaborate with cross-functional teams, and drive the issue to resolution within the Order-to-Cash journey.

This role suits curious problem-solvers who enjoy digging into details, learning how things work, and improving the customer experience through Lean, Six Sigma, analytics, automation, and