Global Customer Issue Resolver – Order-to-Cash

3M

Taguig

In loco

PHP 400.000 - 800.000

Tempo pieno

11 giorni fa

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Descrizione del lavoro

3M Global Business Services is seeking a Customer Issue Resolution Analyst to support global B2B customers. You will investigate, connect the dots, and drive issues to resolution across the Order-to-Cash journey.

You’ll collaborate with Supply Chain, Finance, Sales, and Customer Operations to improve processes and deliver a better customer experience. Strong analytical and communication skills are essential.

Competenze

Bachelor's degree, or High school diploma/GED with minimum two years in finance, AR/Collections or pricing.
Experience working in ERP and CRM systems.
Excel with conditional formulas, VLOOKUP, and pivot tables.
Power BI reporting and automation tools.
Strong attention to detail and analytical skills.
Excellent oral and written communication in English.
Ability to collaborate cross-functionally and independently solve problems.

Mansioni

Leads end-to-end Customer Issue Resolution Management – handling issues related to billing, quality and service complaints, disputes, returns, financial adjustments and collection activities to secure timely payment.
Partners with customers and internal contacts to resolve end-to-end CIR activities, ensuring data accuracy, timely response and proactive problem solving.
Communicates clearly through email and telephone interactions.
Implements creative solutions for moderate to complex issues, demonstrating skills in financial statement analysis, negotiation, and credit principles.
Develops and supports improvements for work processes and tools.
Participates in meetings to address ongoing issues and maintain a culture of quality.