Global Customer Issue Resolution Specialist

3M Vietnam; Taguig; Presencial; PHP 500.000 - 1.000.000; Tempo integral

Resumo da vaga

3M Global Business Services is seeking a Customer Issue Resolution Analyst to investigate and resolve global customer issues across the Order-to-Cash journey. You will partner with Supply Chain, Finance, Sales, and other teams to deliver timely, accurate solutions and optimize processes.

The role requires strong analytical skills, ERP/CRM experience, and proficiency in Excel and Power BI, with excellent communication in English. A proactive, customer-focused mindset is essential.

Qualificações

• Bachelor's degree or higher; or HS diploma with 2+ years in finance/AR/pricing.
• Experience using ERP and CRM systems.
• Proficient in Excel (conditional formulas, VLOOKUP, pivots) and Power BI.

Responsabilidades

• Own end-to-end Customer Issue Resolution across order-to-cash, billing, disputes, and collections.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Communicate clearly via email and phone; ensure data accuracy and timely responses.
• Lead collection activities per policies and optimize invoice processing times.
• Develop and implement process improvements and participate in cross-functional projects.

Conhecimentos

ERP/CRM experience

Excel advanced (VLOOKUP, pivots)

Power BI

Analytical thinking

Attention to detail

Cross-functional collaboration

Independent problem solving

English communication (oral & written)

Formação

Bachelor's degree

HS diploma/GED with 2 years finance/AR or pricing experience

Ferramentas

ERP systems

CRM systems

Excel

Power BI

Descrição da vaga

3M Global Business Services is seeking a Customer Issue Resolution Analyst to investigate and resolve global customer issues across the Order-to-Cash journey. You will partner with Supply Chain, Finance, Sales, and other teams to deliver timely, accurate solutions and optimize processes.

The role requires strong analytical skills, ERP/CRM experience, and proficiency in Excel and Power BI, with excellent communication in English. A proactive, customer-focused mindset is essential.