Global Customer Issue Resolution Analyst (Japanese)

3M Vietnam; Taguig; On-site; PHP 300,000 - 460,000; Full time

Job summary

3M GBS in the Philippines seeks a Customer Issue Resolution Analyst fluent in Japanese who will support international B2B customers, investigate issues across Order-to-Cash, and drive timely resolutions with global teams.

You’ll leverage Lean, Six Sigma, analytics, and AI-enabled tools to improve efficiency, communicate in Japanese and English, and contribute to a culture that values respect, collaboration, and continuous learning.

Qualifications

• Fluent in Japanese and English is required.
• At least 1 year of experience in Customer Service or related field.
• ERP experience is an advantage but not required.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive next steps.
• Communicate with customers in Japanese and English.
• Collaborate with global teams to improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter.

Skills

Fluent in Japanese

Proficient in English

Customer service experience

Problem solving

Tools

ERP systems

Job description

3M GBS in the Philippines seeks a Customer Issue Resolution Analyst fluent in Japanese who will support international B2B customers, investigate issues across Order-to-Cash, and drive timely resolutions with global teams.

You’ll leverage Lean, Six Sigma, analytics, and AI-enabled tools to improve efficiency, communicate in Japanese and English, and contribute to a culture that values respect, collaboration, and continuous learning.