Italian CIR Analyst: Global Customer Issue Resolution

3M Vietnam; Taguig; On-site; PHP 420,000 - 650,000; Full time

Job summary

3M Global Business Services – Manila is seeking a Customer Issue Resolution Analyst (Italian) to support global B2B customers across international markets. You will investigate customer issues in the Order-to-Cash process, connect with cross‑functional teams, and drive the issue to resolution while communicating in Italian and English.

The role suits curious problem-solvers who enjoy digging into details, understanding how processes work, and helping customers move forward.

Qualifications

• Fluent in Italian and proficient in English.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, or related fields.
• ERP experience is an advantage but not required.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in Italian and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

Skills

Italian language fluency

English proficiency

Customer service experience

Curiosity/problem solving

Tools

ERP systems

Job description

3M Global Business Services – Manila is seeking a Customer Issue Resolution Analyst (Italian) to support global B2B customers across international markets. You will investigate customer issues in the Order-to-Cash process, connect with cross‑functional teams, and drive the issue to resolution while communicating in Italian and English.

The role suits curious problem-solvers who enjoy digging into details, understanding how processes work, and helping customers move forward.