Global German-Speaking CS Specialist (Order-to-Cash)

3M Vietnam; Taguig; On-site; PHP 420,000 - 560,000; Full time

Job summary

3M GBS is seeking a Customer Service Representative (German Speaker) to support global B2B customers across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.

This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career

Qualifications

• Proficiency in English and German (speaking, listening, reading, writing).
• At least 1 year of experience in Customer Service or related field.
• Strong communication and problem-solving skills with the customer at the center.
• Willingness to learn how global business works and adapt to cross-cultural teams.

Responsibilities

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in German and in English.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.

Skills

German language

English language

Customer service

Communication

Tools

ERP experience

Job description

3M GBS is seeking a Customer Service Representative (German Speaker) to support global B2B customers across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.

This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career