German-Speaking iRobot Support Specialist Sofia Relocation

Mercier Consultancy Group; España; On-site; PHP 1,621,000 - 2,269,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Signing Bonus €1,500

International work environment

Job summary

Mercier Consultancy Group seeks a German-speaking iRobot Support Specialist in Bulgaria to deliver world-class technical assistance for consumer electronics. You will troubleshoot devices, document interactions, and collaborate with internal teams in Sofia.

This on-site role requires native or fluent German, willingness to relocate, and a passion for electronics. We offer relocation support, fully paid training, and a competitive monthly salary with a signing bonus.

Qualifications

• Native or fluent German (spoken and written).
• Strong passion for consumer electronics and troubleshooting technical devices.
• Exceptional communication skills and a customer-centric mindset.

Responsibilities

• Provide expert technical support to German-speaking customers regarding iRobot consumer electronics products.
• Troubleshoot hardware, software, and connectivity issues for automated vacuum and mopping systems.
• Document all customer interactions accurately within the CRM for service improvement.
• Collaborate with internal technical teams to resolve complex product queries.

Skills

German language

Customer service

Troubleshooting

Communication skills

Job description

Mercier Consultancy Group seeks a German-speaking iRobot Support Specialist in Bulgaria to deliver world-class technical assistance for consumer electronics. You will troubleshoot devices, document interactions, and collaborate with internal teams in Sofia.

This on-site role requires native or fluent German, willingness to relocate, and a passion for electronics. We offer relocation support, fully paid training, and a competitive monthly salary with a signing bonus.