German-Speaking Support Specialist — Night Shifts (Relocation)

Mercier Consultancy Group; España; On-site; PHP 1,459,000 - 2,269,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Monthly performance bonus

Signing bonus

Opportunity in Bulgaria

Job summary

Mercier Consultancy Group is seeking a German-speaking Support Specialist for night shifts in Bulgaria. The role involves delivering omnichannel support to German-speaking clients and resolving inquiries via phone, email, and live chat, while maintaining CRM records and collaborating with cross-functional teams.

The position requires native or fluent German, a valid EU passport for relocation, and prior customer support experience.

Qualifications

• Native or fluent German language is mandatory.
• Experience in Customer Support Services is valued.
• Strong problem-solving skills and ability to work independently during night shifts.

Responsibilities

• Deliver exceptional omnichannel support to German-speaking clients, ensuring high satisfaction ratings.
• Efficiently resolve complex inquiries and technical issues via phone, email, and live chat during night shift hours.
• Maintain comprehensive records of customer interactions within the CRM system to ensure accurate data management.
• Collaborate with cross-functional teams to identify and elevate critical service trends or recurring product challenges.
• Proactively manage high-volume queues while maintaining professional communication standards and brand excellence.
• Contribute to the continuous improvement of support documentation, FAQs, and internal service guidelines.
• Participate in ongoing training sessions to stay updated on product developments and specialized service protocols.

Skills

German language

Night shifts

Customer support

Problem solving

Tools

CRM

Job description

Mercier Consultancy Group is seeking a German-speaking Support Specialist for night shifts in Bulgaria. The role involves delivering omnichannel support to German-speaking clients and resolving inquiries via phone, email, and live chat, while maintaining CRM records and collaborating with cross-functional teams.

The position requires native or fluent German, a valid EU passport for relocation, and prior customer support experience.