German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 2,269,000 - 3,404,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Signing bonus €1,500

Modern office in Sofia

Job summary

Mercier Consultancy Group is seeking a German-speaking Support Specialist to join our Sofia-based team. You will deliver technical and functional support to German-speaking clients, document interactions in CRM, and collaborate with international teams to optimize workflows.

The role requires relocation to Bulgaria and offers a comprehensive relocation package and signing bonus. Ideal candidates will be fluent in German, excel in communication, and have experience in customer-facing roles.

Qualifications

• Fluent or native German is required.
• Excellent communication and interpersonal skills.
• Experience in customer-facing roles is advantageous.

Responsibilities

• Provide high-quality technical and functional support via multiple channels.
• Maintain excellence in customer support by resolving inquiries quickly and accurately.
• Document customer interactions in the CRM for reporting and improvements.
• Collaborate with international teams to optimize support workflows for German-speaking markets.
• Achieve individual and team KPIs and maintain high customer satisfaction.
• Stay updated on product developments and service policies to provide accurate information.
• Relocate to Sofia, Bulgaria and contribute to the local office culture.

Skills

German language

Communication skills

Customer support experience

Tools

CRM system

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing and BPO advisory firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic global Customer Support Services industry.

Job Overview

We are currently sourcing exceptional talent for a German Speaking Support Specialist position in Bulgaria, based in the vibrant heart of Sofia. This is a unique opportunity to join an industry-leading team, where your language expertise will serve as the bridge to providing world-class assistance to a diverse European client base.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.

• Maintain excellence in the Customer Support Services sector by resolving complex inquiries with speed and precision.

• Document customer interactions within the CRM system to ensure accurate reporting and service improvements.

• Collaborate with international teams to share best practices and optimize support workflows for German-speaking markets.

• Achieve individual and team-based KPIs, consistently striving for the highest levels of customer satisfaction.

• Stay updated on product developments and service policies to provide accurate information to all clients.

• Foster professional relationships with partners, contributing to the reputation of excellence synonymous with jobs in Bulgaria.

• Native or fluent German (spoken and written) is strictly required for this position.

• Valid EU passport (mandatory for employment in this jurisdiction).

• Excellent communication and interpersonal skills, ideally developed within the Customer Support Services industry.

• A proactive, problem-solving mindset with the ability to navigate fast-paced environments.

• Previous experience in customer-facing roles is considered an advantage for this German-speaking job.

• Commitment to relocating to our modern office facilities in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary reflective of your professional experience.

• Fully Paid Training programs to ensure your success in the role.

• Comprehensive Health Insurance package.

• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).

• Monthly Performance Bonus linked to your success as a German Speaking Support Specialist.

• One-time €1,500 Signing Bonus for all successful new hires.

• Modern, social, and inclusive workspace culture in the heart of the city.
  Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern European energy. Sofia, the capital, is an ever-growing hub for professional development, offering a mild climate, breathtaking mountainous landscapes nearby, and a rich cultural scene that makes living here an enriching experience for any expat.

Beyond the career growth, Bulgaria provides a high quality of life at an affordable cost of living, allowing you to enjoy world-class cuisine and vibrant local traditions. We handle every detail of your transition to Bulgaria, ensuring your move is seamless and allowing you to focus on your new German speaking jobs and building your international career with confidence.