German-Speaking Support Specialist — Relocate to Sofia & Grow

Mercier Consultancy Group

España

On-site

PHP 2,269,000 - 3,404,000

Full time

14 days+

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Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Signing bonus €1,500

Modern office in Sofia

Job summary

Mercier Consultancy Group is seeking a German-speaking Support Specialist to join our Sofia-based team. You will deliver technical and functional support to German-speaking clients, document interactions in CRM, and collaborate with international teams to optimize workflows.

The role requires relocation to Bulgaria and offers a comprehensive relocation package and signing bonus. Ideal candidates will be fluent in German, excel in communication, and have experience in customer-facing roles.

Qualifications

Fluent or native German is required.
Excellent communication and interpersonal skills.
Experience in customer-facing roles is advantageous.

Responsibilities

Provide high-quality technical and functional support via multiple channels.
Maintain excellence in customer support by resolving inquiries quickly and accurately.
Document customer interactions in the CRM for reporting and improvements.
Collaborate with international teams to optimize support workflows for German-speaking markets.
Achieve individual and team KPIs and maintain high customer satisfaction.
Stay updated on product developments and service policies to provide accurate information.
Relocate to Sofia, Bulgaria and contribute to the local office culture.