German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,621,000 - 2,269,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Signing Bonus €1,500

International work environment

Job summary

Mercier Consultancy Group seeks a German-speaking iRobot Support Specialist in Bulgaria to deliver world-class technical assistance for consumer electronics. You will troubleshoot devices, document interactions, and collaborate with internal teams in Sofia.

This on-site role requires native or fluent German, willingness to relocate, and a passion for electronics. We offer relocation support, fully paid training, and a competitive monthly salary with a signing bonus.

Qualifications

• Native or fluent German (spoken and written).
• Strong passion for consumer electronics and troubleshooting technical devices.
• Exceptional communication skills and a customer-centric mindset.

Responsibilities

• Provide expert technical support to German-speaking customers regarding iRobot consumer electronics products.
• Troubleshoot hardware, software, and connectivity issues for automated vacuum and mopping systems.
• Document all customer interactions accurately within the CRM for service improvement.
• Collaborate with internal technical teams to resolve complex product queries.

Skills

German language

Customer service

Troubleshooting

Communication skills

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities within the vibrant market of jobs in Bulgaria for professionals seeking excellence.

Job Overview

We are currently seeking a motivated professional for the German Speaking iRobot Support Specialist position in Bulgaria to provide world-class technical assistance for the consumer electronics industry. This is an exceptional opportunity to join a global leader in home robotics while enjoying a seamless transition through our comprehensive relocation support.

Key Responsibilities

• Provide expert technical support to German-speaking customers regarding innovative iRobot consumer electronics products.
• Troubleshoot hardware, software, and connectivity issues for advanced automated vacuum and mopping systems.
• Maintain a high level of customer satisfaction by delivering precise, empathetic, and efficient solutions.
• Document all customer interactions accurately within the CRM to ensure ongoing service improvement.
• Collaborate with internal technical teams to elevate and resolve complex product queries within the consumer electronics sphere.
• Stay updated on the latest iRobot features and software updates to provide informed advice to our German-speaking user base.
• Contribute to the positive team environment at our Sofia-based office, one of the most sought-after German-speaking jobs in the region.
• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong passion for consumer electronics and a natural aptitude for troubleshooting technical devices.
• Exceptional communication skills and a customer-centric mindset.
• Ability to relocate to Sofia, Bulgaria, for this on-site professional opportunity.
• Previous experience in technical support or the consumer electronics industry is considered a strong advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• International work environment and professional development opportunities.

Life in Bulgaria

Bulgaria offers an incredible quality of life, blending rich history with a modern, fast-growing economy. As a hub for international professionals, Bulgaria provides a welcoming atmosphere, a temperate climate with four distinct seasons, and a vibrant social scene that makes settling into your new German Speaking iRobot Support Specialist position in Bulgaria both easy and rewarding.

When you choose to pursue jobs in Bulgaria, you gain access to an affordable cost of living, exquisite local cuisine, and a community of expats. Our fully paid relocation package ensures you arrive in Bulgaria stress-free, allowing you to focus on your career growth within the booming consumer electronics sector.