German Speaking Support Specialist - Night Shifts - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,459,000 - 2,269,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Monthly performance bonus

Signing bonus

Opportunity in Bulgaria

Job summary

Mercier Consultancy Group is seeking a German-speaking Support Specialist for night shifts in Bulgaria. The role involves delivering omnichannel support to German-speaking clients and resolving inquiries via phone, email, and live chat, while maintaining CRM records and collaborating with cross-functional teams.

The position requires native or fluent German, a valid EU passport for relocation, and prior customer support experience.

Qualifications

• Native or fluent German language is mandatory.
• Experience in Customer Support Services is valued.
• Strong problem-solving skills and ability to work independently during night shifts.

Responsibilities

• Deliver exceptional omnichannel support to German-speaking clients, ensuring high satisfaction ratings.
• Efficiently resolve complex inquiries and technical issues via phone, email, and live chat during night shift hours.
• Maintain comprehensive records of customer interactions within the CRM system to ensure accurate data management.
• Collaborate with cross-functional teams to identify and elevate critical service trends or recurring product challenges.
• Proactively manage high-volume queues while maintaining professional communication standards and brand excellence.
• Contribute to the continuous improvement of support documentation, FAQs, and internal service guidelines.
• Participate in ongoing training sessions to stay updated on product developments and specialized service protocols.

Skills

German language

Night shifts

Customer support

Problem solving

Tools

CRM

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with elite opportunities in the global Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between world-class professionals and industry-leading organizations across Europe.

Job Overview

We are currently seeking a motivated professional for the German Speaking Support Specialist – Night Shifts position in Bulgaria, a role designed for those who excel in dynamic, high-stakes environments. This unique opportunity within the Customer Support Services industry offers a perfect blend of career advancement, competitive financial incentives, and the chance to live and work in the vibrant capital of Sofia.

Key Responsibilities

• Deliver exceptional omnichannel support to German-speaking clients, ensuring high satisfaction ratings in the fast-paced Customer Support Services sector.

• Efficiently resolve complex inquiries and technical issues via phone, email, and live chat during night shift hours.

• Maintain comprehensive records of customer interactions within the CRM system to ensure accurate data management.

• Collaborate with cross-functional teams to identify and elevate critical service trends or recurring product challenges.

• Proactively manage high-volume queues while maintaining professional communication standards and brand excellence.

• Contribute to the continuous improvement of support documentation, FAQs, and internal service guidelines.

• Participate in ongoing training sessions to stay updated on product developments and specialized service protocols.

• Native or fluent German (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory) to facilitate relocation for our German-speaking jobs.

• Previous experience in a Customer Support Services environment is highly valued.

• Strong problem-solving skills and the ability to work independently during night shifts.

• A proactive, positive attitude with a genuine passion for delivering high-quality client support.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Comprehensive Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Monthly Performance Bonus

• €1,500 Signing Bonus (one-time)

• The opportunity to join one of the most sought-after German-speaking jobs in Bulgaria.

Life in Bulgaria

Choosing to pursue one of our many Jobs in Bulgaria means embracing a unique blend of historical charm and modern European lifestyle. Bulgaria offers a welcoming environment with a Mediterranean-influenced climate, beautiful mountain ranges, and an incredibly low cost of living that allows your earnings to go much further. When you move to Bulgaria for this role, you will discover why the country is becoming a top destination for expatriates worldwide.

Our full relocation package ensures a seamless transition, allowing you to settle into your new life in Bulgaria with ease. From the world-class culinary experiences to the vibrant nightlife and rich culture of Sofia, living in Bulgaria provides an unparalleled quality of life. Start your journey with the German Speaking Support Specialist – Night Shifts position in Bulgaria today and experience all that this beautiful nation has to offer.