Customer Service Advisor - German 2026

Concentrix; Quezon City; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

Concentrix is seeking a Customer Service Advisor (German) in Quezon City, Philippines. You will handle consumer conversations, troubleshoot issues, and record case information across multiple channels while adhering to standard policies and performance goals.

The role involves shift work with varying start times and is based at E-Commerce Bldg 1, Ground Floor in Quezon City. This is a full-time position requiring German language proficiency and customer-focused problem solving.

Qualifications

• German language proficiency, strong communication skills
• Customer service experience is a plus
• Ability to work in a multi-channel support environment

Responsabilités

• Serve as the first point of contact for customer inquiries across channels
• Troubleshoot and resolve Level 1 consumer issues and document resolutions
• Escalate complex problems following defined procedures and maintain accurate records

Description du poste

Customer Service Advisor - German 2026

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Location: PHL Quezon City - E-Commerce Bldg 1, Ground Flr

Language Requirements: Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.