German IT Service Desk Analyst - Onsite in Taguig

J-K Network Services; Taguig; On-site; PHP 892,800 - 1,004,400; Full time

Benefits offered by this job

Sick Leave

Vacation Leave

Medical Insurance

Night Shift Differential Pay

HMO

Free Visa processing

Relocation Assistance

Job summary

A leading IT/BPO company is seeking a German Service Desk Analyst to provide technical support onsite in Taguig. The ideal candidate is proficient in German and English and has a strong background in IT with customer service skills. Responsibilities include troubleshooting hardware/software issues, responding to client inquiries, and maintaining computer systems. Competitive salary offered, with various benefits including medical insurance and relocation assistance for applicants abroad.

Qualifications

• Proficient in both German and English for effective communication.
• At least a Vocational Diploma or equivalent; Bachelor's degree preferred.
• Experience in IT or Technical Support is a plus.

Responsibilities

• Attend to inquiries regarding hardware or software problems.
• Install and maintain computer systems and network applications.
• Respond to client concerns via phone or email.
• Resolve technical issues efficiently.
• Document incoming questions and service desk tickets.

Skills

Proficient in German and English Language

Knowledgeable in Computer applications

Computer and internet savvy

Experience in IT or Technical Support

BPO experience

Education

Vocational Diploma or Bachelor's/College Degree

Job description

A leading IT/BPO company is seeking a German Service Desk Analyst to provide technical support onsite in Taguig. The ideal candidate is proficient in German and English and has a strong background in IT with customer service skills. Responsibilities include troubleshooting hardware/software issues, responding to client inquiries, and maintaining computer systems. Competitive salary offered, with various benefits including medical insurance and relocation assistance for applicants abroad.