Multilingual Service Desk Analyst — Onsite Support Pro

Gratitude Philippines; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading service company is seeking a Multilingual Service Desk Analyst in Taguig. The ideal candidate will have at least 2 years of experience in technical support and must be proficient in the Polish language. Responsibilities include resolving customer inquiries, providing high-quality customer service, and collaborating with management. This is an on-site full-time position with relocation assistance offered for qualified candidates.

Qualifications

• With or without service desk experience.
• Must have at least 2 years of experience in technical support.
• Must speak, read, and write in the Polish Language.

Responsibilities

• Resolve customer issues using problem-solving skills and technical thinking.
• Provide answers to user inquiries through various channels efficiently.
• Collaborate with management and clients for issue resolution.

Skills

Customer service skills

Problem-solving skills

Technical thinking/reasoning skills

Polish language proficiency

Education

Vocational Diploma, Short Course Certificate, Bachelor's/College Degree

Job description

A leading service company is seeking a Multilingual Service Desk Analyst in Taguig. The ideal candidate will have at least 2 years of experience in technical support and must be proficient in the Polish language. Responsibilities include resolving customer inquiries, providing high-quality customer service, and collaborating with management. This is an on-site full-time position with relocation assistance offered for qualified candidates.