German-Speaking Service Desk Analyst — Onsite

Recruitify_HR; Taguig; On-site; PHP 420,000 - 640,000; Full time

Job summary

A recruitment agency is seeking a Multilingual Service Desk Analyst in Taguig. This role requires proficiency in both the English and German languages, with strong customer service and problem-solving skills. Candidates should have a vocational diploma or higher and be open to relocating. Responsibilities include resolving customer issues, addressing inquiries, and ensuring high-quality service outcomes. Attention to detail and a proactive mindset are essential for success in this fast-paced environment.

Qualifications

• With or Without Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the German Language.
• Endorse native speakers or non-native with C1 level proficiency.
• Proficient in written and verbal communication in the English language and German.

Responsibilities

• Resolve issues utilizing excellent customer service skills.
• Respond to user inquiries via telephone, email, and tracking system.
• Work with local management, colleagues, and clients.
• Ensure fast and accurate turnaround of work.
• Maintain quality standards in accordance with agreed metrics.

Skills

German language proficiency

Problem solving skills

Customer service skills

Technical thinking

Attention to detail

Education

Vocational Diploma or higher

Job description

A recruitment agency is seeking a Multilingual Service Desk Analyst in Taguig. This role requires proficiency in both the English and German languages, with strong customer service and problem-solving skills. Candidates should have a vocational diploma or higher and be open to relocating. Responsibilities include resolving customer issues, addressing inquiries, and ensuring high-quality service outcomes. Attention to detail and a proactive mindset are essential for success in this fast-paced environment.