German-Speaking Service Desk Analyst — Onsite

Recruitify_HR; Taguig; Sur place; PHP 420 000 - 640 000; Plein temps

Résumé du poste

A recruitment agency is seeking a Multilingual Service Desk Analyst in Taguig. This role requires proficiency in both the English and German languages, with strong customer service and problem-solving skills. Candidates should have a vocational diploma or higher and be open to relocating. Responsibilities include resolving customer issues, addressing inquiries, and ensuring high-quality service outcomes. Attention to detail and a proactive mindset are essential for success in this fast-paced environment.

Qualifications

• With or Without Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the German Language.
• Endorse native speakers or non-native with C1 level proficiency.
• Proficient in written and verbal communication in the English language and German.

Responsabilités

• Resolve issues utilizing excellent customer service skills.
• Respond to user inquiries via telephone, email, and tracking system.
• Work with local management, colleagues, and clients.
• Ensure fast and accurate turnaround of work.
• Maintain quality standards in accordance with agreed metrics.

Connaissances

German language proficiency

Problem solving skills

Customer service skills

Technical thinking

Attention to detail

Formation

Vocational Diploma or higher

Description du poste

A recruitment agency is seeking a Multilingual Service Desk Analyst in Taguig. This role requires proficiency in both the English and German languages, with strong customer service and problem-solving skills. Candidates should have a vocational diploma or higher and be open to relocating. Responsibilities include resolving customer issues, addressing inquiries, and ensuring high-quality service outcomes. Attention to detail and a proactive mindset are essential for success in this fast-paced environment.