German Service Desk Analyst ( Php 100,000 monthly - With or without experience)

J-K Network Services; Taguig; On-site; PHP 1,004,400 - 1,116,000; Full time

Job summary

A multinational IT/BPO company is seeking a German Service Desk Analyst to assist with customer inquiries regarding technical issues. The ideal candidate will be fluent in German, have a vocational diploma or bachelor's degree, and possess computer application knowledge. The role is onsite in Taguig with a salary range of Php 90,000 - Php 100,000. Experience in IT support or BPO is a plus.

Qualifications

• Filipino national capable of reading, writing, and speaking German.
• Computer and internet savvy.
• Experience handling IT or Technical Support is a plus.

Responsibilities

• Attend to inquiries regarding hardware or software problems.
• Install and maintain computer systems and network applications.
• Respond to clients' concerns via phone or email.
• Resolve technical issues quickly and efficiently.
• Manage and document incoming questions and service desk tickets.

Skills

Fluent in German

Knowledgeable in Computer applications

Experience in IT Support

BPO experience

Education

Vocational Diploma or Bachelor's Degree

Job description

Company Profile

This is a Canadian Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants.

Position

German Service Desk Analyst

Company Industry

IT BPO Company

Work Location

McKinley, Taguig City

Salary

Php 90,000 - Php 100,000 gross

Work Schedule

Shifting

Work Set-up

Onsite

Job Requirements

• Filipino National can speak, read, and write German language
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
• Knowledgeable in Computer application
• Computer and internet savvy - can navigate through Windows/Internet with ease.
• Experience in handling IT or Technical Support is a plus but not required
• BPO experience is an advantage

Job Responsibilities

• Attend to inquiries of customers regarding hardware or software problems of computer
• Installing and maintaining computer systems and network applications
• Responding to the concerns of the clients via phone call or email
• Resolving technical issues quickly and efficiently
• Managing, prioritizing, and documenting incoming questions and service desk tickets
• Prioritizing and resolving IT concerns and escalating serious issues to relevant department

Recruitment Process (Online Process)

• Resume Screening
• Initial Interview
• Language Interview
• Technical Interview
• Hiring Manager’s Interview
• Job Offer