Polish-Speaking Service Desk Analyst (Onsite: Taguig/Ortigas)

Gratitude Philippines; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A local technology firm in Metro Manila is seeking a Multilingual Service Desk Analyst. The role requires strong customer service and problem-solving skills, particularly with proficiency in the Polish language. Candidates should possess at least two years of technical support experience and a vocational diploma or higher. This position is based onsite in Taguig, offering relocation assistance for foreign nationals. Immediate joiners are preferred, and the role demands excellent teamwork and communication skills.

Qualifications

• At least 2 years of experience in Technical Support.
• Native foreign nationals with valid PRV/TRV and residence in the Philippines.
• C1 level proficiency in Polish language preferred.

Responsibilities

• Resolve issues utilizing excellent customer service skills.
• Respond to user inquiries via telephone, email, case tracking system.
• Work in partnership with management and clients.
• Produce quality work and ensure fast and accurate turnaround.
• Solve problems using agreed upon procedures.
• Remain updated on products, policy, and procedures.

Skills

Customer service skills

Problem solving skills

Technical thinking/reasoning skills

Polish language proficiency

Education

Vocational Diploma or above

Job description

A local technology firm in Metro Manila is seeking a Multilingual Service Desk Analyst. The role requires strong customer service and problem-solving skills, particularly with proficiency in the Polish language. Candidates should possess at least two years of technical support experience and a vocational diploma or higher. This position is based onsite in Taguig, offering relocation assistance for foreign nationals. Immediate joiners are preferred, and the role demands excellent teamwork and communication skills.