German Customer Care Specialist – Onsite (Pasig)

J-K Network Services; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance (HMO)

Job summary

A leading outsourcing company is seeking a German Customer Care Associate to join their team in Pasig City. The role involves handling customer interactions through calls, emails, and chats, ensuring customer satisfaction through prompt and effective responses. Candidates must be Filipino nationals fluent in German and have at least two years of college education or vocational training. A customer service background is a plus. This position requires onsite work and offers a negotiable salary along with performance bonuses and health benefits.

Qualifications

• Filipino national can speak, read and write German language.
• At least two years of college required or completion of a vocational course.
• With customer service background is a plus but not required.
• Willing to work onsite.

Responsibilities

• Handle inbound/outbound calls, emails, chat, and data entry.
• Listen to customers’ questions and provide accurate responses.
• Update/send reports, translations, and assist in testing new processes.
• Resolve customer issues and ensure customer retention.
• Perform other related tasks as needed.

Skills

Fluent in German

Customer service experience

Education

At least two years of college or completion of a vocational course

Job description

A leading outsourcing company is seeking a German Customer Care Associate to join their team in Pasig City. The role involves handling customer interactions through calls, emails, and chats, ensuring customer satisfaction through prompt and effective responses. Candidates must be Filipino nationals fluent in German and have at least two years of college education or vocational training. A customer service background is a plus. This position requires onsite work and offers a negotiable salary along with performance bonuses and health benefits.