German-Speaking IT Service Desk Specialist (Onsite, Relocation)
Gratitude Philippines
14 days+
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Benefits offered by this job
Job summary
A leading technical support provider is seeking candidates for a Technical Support position in Taguig, Philippines. Ideal applicants will have proficiency in both German and English, with at least 2 years of technical support experience preferred. Responsibilities include resolving customer inquiries, working collaboratively with management, and ensuring quality service delivery. The position offers relocation assistance for candidates willing to move, making it an excellent opportunity for those looking to advance their careers in a vibrant environment.
Qualifications
- Proficient in written and verbal communication in English and German.
- Background in IT, Finance, or HR is a plus.
- Familiar with basic troubleshooting and technical terms.
Responsibilities
- Resolve issues using customer service and problem-solving skills.
- Respond to user inquiries professionally and promptly.
- Work with management and clients to ensure requests are resolved.
- Ensure quality performance according to metrics.
- Submit service delivery reports and feedback on potential issues.
Skills
German language proficiency
Problem solving
Customer service skills
Technical skills
Interpersonal skills
Attention to detail
Education
Vocational Diploma or Bachelor's Degree in any field
Job description
A leading technical support provider is seeking candidates for a Technical Support position in Taguig, Philippines. Ideal applicants will have proficiency in both German and English, with at least 2 years of technical support experience preferred. Responsibilities include resolving customer inquiries, working collaboratively with management, and ensuring quality service delivery. The position offers relocation assistance for candidates willing to move, making it an excellent opportunity for those looking to advance their careers in a vibrant environment.
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