German Chat & Email Support Representative

Webhosting; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

IONOS, the leading European provider of cloud infrastructure and hosting services, invites you to join as a German-speaking Chat & Email Support Representative. You will assist customers via chat and email, handle basic technical and administrative inquiries, and deliver clear, accurate responses.

This non-voice role emphasizes quality service, teamwork, and a friendly culture, with opportunities to grow within a fast-moving tech environment across Europe.

Qualifications

• Basic to intermediate German proficiency required.
• Experience in chat and email support is a plus.
• Comfort using Google Translate to respond accurately.

Responsibilities

• Provide German chat and email support to customers.
• Resolve basic technical and administrative queries.
• Maintain high quality customer service.

Skills

German language proficiency

Chat & email support

Tools

Google Translate

Job description

German Chat & Email Support Representative

Not specified Full-time Not specified Customer Support

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Goals of this Position:

We are seeking a Non-Voice German Customer Support Representative with basic to intermediate German proficiency to provide customer support through chat and email. The role involves handling customer inquiries, resolving basic technical and administrative concerns, and delivering clear and accurate responses. The ideal candidate should be comfortable using Google Translate to effectively understand and respond to German-language customer communications while maintaining a high standard of service.

Responsibilities:

Job and Company Highlights

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a ‘one-stop shop’ for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.