Customer Retention and Telesales Representative

Greenhouse Software, Inc.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

IONOS is seeking a Customer Retention and Telesales Representative to develop and maintain excellent relations with new and existing customers, driving retention and satisfaction. You will handle inquiries via phone, email, and live chat, selling hosting products and expanding account value.

You should be a strong communicator, technically minded, and capable of meeting and exceeding sales targets while delivering outstanding service in a fast-paced, international team.

Qualifications

• Experience in selling over the phone or via live chat.
• Strong communication and listening skills with a customer-first approach.
• Ability to identify customer needs and offer suitable hosting solutions.
• Basic technical understanding of hosting and DNS concepts.

Responsibilities

• Respond to inquiries via telephone, email and live chat to identify and sell hosting products.
• Maintain up-to-date knowledge of product portfolio.
• Handle service cancellation requests and identify retention opportunities.
• Consistently achieve and exceed sales and retention targets.
• Direct customers to self-service knowledge resources and document cancellation outcomes.
• Report activities to the Telesales & Customer Retentions Manager.

Skills

Telesales

Customer Service

Communication

Tech-savvy

DNS hosting

Job description

Customer Retention and Telesales Representative

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.

Duties & Responsibilities

Key responsibilities include:

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us.
• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role
• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.
• Technically minded with strong problem solving & analytical skills
• A good knowledge of the Internet, email, FTP and the world wide web
• An understanding of Hosting & DNS would be an advantage

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.