German Chat & Email Support Specialist

Webhosting; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

IONOS, the leading European provider of cloud infrastructure and hosting services, invites you to join as a German-speaking Chat & Email Support Representative. You will assist customers via chat and email, handle basic technical and administrative inquiries, and deliver clear, accurate responses.

This non-voice role emphasizes quality service, teamwork, and a friendly culture, with opportunities to grow within a fast-moving tech environment across Europe.

Qualifications

• Basic to intermediate German proficiency required.
• Experience in chat and email support is a plus.
• Comfort using Google Translate to respond accurately.

Responsibilities

• Provide German chat and email support to customers.
• Resolve basic technical and administrative queries.
• Maintain high quality customer service.

Skills

German language proficiency

Chat & email support

Tools

Google Translate

Job description

IONOS, the leading European provider of cloud infrastructure and hosting services, invites you to join as a German-speaking Chat & Email Support Representative. You will assist customers via chat and email, handle basic technical and administrative inquiries, and deliver clear, accurate responses.

This non-voice role emphasizes quality service, teamwork, and a friendly culture, with opportunities to grow within a fast-moving tech environment across Europe.