Team Lead

Ionos En; Compostela; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Generous paid time off

Work-Life Balance

Job summary

IONOS is seeking a Team Lead in Cebu, Philippines to manage a customer-focused team within our European cloud infrastructure and hosting services business. The role emphasizes leadership, clear communication, and alignment with company principles while delivering on performance targets and service quality.

You will mentor team members, coordinate with other departments, address escalations, and drive improvements in customer satisfaction and productivity.

Qualifications

• 3-5 years of team lead experience
• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills

Responsibilities

• Ensure smooth management of a team and achieve the goals set by the company.
• Be the point person for all concerns and maintain customer orientation.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Meet team attendance and performance targets.
• Conduct coaching and mentoring that are essential to the individual and team development

Skills

Team lead experience

Education

Education or training in Computer Science, IT or equivalent experience

Job description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Qualifications:

3-5 years Team lead experience

Education or training in Computer Science , IT or equivalent experience

Excellent English verbal and written communication skills

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Ensure customer orientation and productivity of employees and react accordingly when needed.

Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.

Main contact for work-related needs of employees

Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and

other departments.

Submit team performance reports and address performance problems through corrective disciplinary actions.

Process and submit operational and administrative tasks on a timely manner

Create and implement team based or individual action plans as needed to drive Performance.

Meet team attendance and performance targets

Conduct coaching and mentoring that are essential to the individual and team development

Interact with different teams and departments within the company.

Attend official organizational meetings set for updates and discussions

Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company

To be service oriented and ensure customer satisfaction

Continuous pro-active effort towards improving customer satisfaction and our internal procedures.

Conduct interviews for potential new agents or replacement agents

JobandCompanyHighlights

Generouspaidtimeoff

Work-LifeBalance

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of,for example, gender, nationality, ethnicorsocial origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.