Customer Retention and Telesales Representative

WebHosting; Cebu City; On-site; PHP 260,000 - 420,000; Full time

Job summary

IONOS in Cebu City is seeking a Customer Retention and Telesales Representative to build and maintain relationships, drive retention, and upsell hosting solutions.

You will handle inquiries via phone, email, and live chat, maintain product knowledge, and work toward sales and retention targets with a focus on customer satisfaction.

Qualifications

• Experience in telesales or customer service is preferred.
• Excellent verbal and written communication skills.
• Strong telephone manner and self-motivation.
• Technical mindset with problem solving abilities.
• Familiarity with hosting products is a plus.

Responsibilities

• Respond to requests via telephone, email and live chat to identify, inform and sell hosting products.
• Maintain knowledge of the portfolio of products and services.
• Respond to cancellation requests and identify retention opportunities.
• Consistently achieve and exceed sales and retention targets.
• Direct customers to the online knowledge base for self-service.
• Document cancellation outcomes for knowledge base insights.
• Report to Telesales & Customer Retentions Manager on activities.
• Demonstrate a proven track record of telephone-based revenue generation.
• Be self-motivated with strong communication and professionalism.
• Leverage internet/FTP knowledge and hosting concepts.

Skills

Sales experience

Customer service

Communication

Telephone etiquette

Problem solving

Analytical skills

Tech savvy

Hosting DNS knowledge

Tools

FTP

DNS

Job description

Customer Retention and Telesales Representative

Not specified Full-time Not specified Customer Support

Job Description

About IONOS

At IONOS, we don’t just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe’s leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.

Duties & Responsibilities

Key responsibilities include:

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.


• Maintain an excellent knowledge of our portfolio of products and services.


• Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.


• To consistently achieve and exceed sales and retentions targets.


• Direct customers to our online knowledge base to improve their future self service capability.


• Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.


• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role


• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.


• Self-motivated.


• Sales and/or Customer Service experience in a similar role.


• Excellent verbal and written communication skills.


• Excellent telephone manner.


• Technically minded with strong problem solving & analytical skills


• A good knowledge of the Internet, email, FTP and the world wide web


• An understanding of Hosting & DNS would be an advantage

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.