Team Lead

IONOS; Cebu City; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Bonuses & commission

Paid time off

Health insurance

Benefits package

Engagement activities

Work-life balance

Training & development

Job summary

IONOS in Cebu City is seeking an experienced Team Lead to manage a multi-disciplinary service team. You will drive performance, mentor agents, and ensure alignment with company goals while maintaining a customer-oriented culture.

You will partner with cross-functional teams, set clear expectations, monitor metrics, and lead initiatives to improve efficiency and satisfaction. Excellent English communication and 3–5 years of leadership experience are required.

Qualifications

• 3-5 years Team lead experience
• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills

Responsibilities

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Addresses and resolves variety of concerns pertaining to account support and performance standards
• Submit team performance reports and address performance problems through corrective actions
• Process and submit operational and administrative tasks on time
• Create and implement team or individual action plans to drive performance
• Meet attendance and performance targets
• Conduct coaching and mentoring essential to development
• Interact with different teams and departments
• Attend official meetings for updates and discussions
• Spearhead monthly retention activities and team-building initiatives
• Service oriented approach to ensure customer satisfaction
• Proactive efforts to improve internal procedures
• Conduct interviews for potential new agents or replacements

Skills

Team leadership

English proficiency

Education

Computer Science or IT background

Job description

Job Description:

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.Qualifications:

• 3-5 years Team lead experience
• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills
  

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities:

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and
• other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents
  

Job and Company Highlights:

• Competitive salary + bonuses + unlimited commission
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development
  

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Requirements: