German chat and email representative

A7 Recruitment; Cebu City; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Language premium

Healthcare & life insurance

Paid time off

Training & development

Promotion opportunities

Company events

Additional leave

Job summary

A7 Recruitment is seeking a German Chat Support Representative for our Cebu City team. The role focuses on delivering high-quality customer care via chat and email, leveraging German language skills to resolve inquiries efficiently.

Candidates with B1 German proficiency, strong written communication, and a proactive approach to learning new tools will thrive. This position offers growth opportunities, training, and a supportive environment to advance within the company.

Qualifications

• B1 to Intermediate German proficiency, particularly in written communication.
• Proficient in using translation tools like Google Translate or similar.
• Basic to intermediate spoken German is an advantage.
• Strong written and verbal communication skills.
• Good customer service and problem-solving skills.
• Strong attention to detail and ability to provide accurate responses.
• Willingness to learn new processes, products, and support tools.

Responsibilities

• Provide customer support through Chat and Email.

Skills

German B1

Written comms

Verbal comms

Customer service

Problem solving

Attention to detail

Willing to learn

Tools

Google Translate

Job description

About the role

We are looking for a German Chat Support Representative with B1 to Intermediate German proficiency, particularly in written communication, to provide customer support through Chat and Email.

Key responsibilities

• Provide customer support through Chat and Email

About you

• B1 to Intermediate German proficiency, particularly in written communication
• Proficient in using Google Translate or other translation tools
• Basic to Intermediate spoken German is an advantage
• Strong written and verbal communication skills
• Good customer service and problem-solving skills
• Strong attention to detail and ability to provide accurate responses
• Willingness to learn new processes, products, and support tools

Benefits

• Competitive Salary + Bonuses + Language Premium
• Generous Paid Time Off
• Healthcare & Life Insurance Coverage from Day 1
• Above-Industry-Standard Company & Statutory Benefits
• Monthly & Quarterly Engagement Activities
• Work-Life Balance
• Training & Development Opportunities
• Paid Training
• Opportunities for Promotion
• Company Christmas Gift
• Company Events
• Additional Leave
• Promotion to Permanent Employee