German Bilingual | German and English Speaker

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

iOPEX Technologies Philippines Inc. is seeking an experienced Customer Service Representative to provide exceptional support to German-speaking clients. The ideal candidate will have at least 3 years of customer service experience, strong communication skills in both English and German, and a proactive approach to problem-solving.

This role involves handling inquiries via phone, email, and chat, ensuring customer satisfaction through effective documentation and follow-up. Join a dynamic team dedicated to enhancing the overall customer experience.

Qualifications

• Minimum of 3 years of experience in customer service or related field.
• Ability to work in a dynamic environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service and support to German-speaking clients.
• Handle inquiries and resolve issues via phone, email, or chat.
• Document all interactions and follow up on customer requests.

Skills

Proficiency in English

Proficiency in German

Strong customer service skills

Communication skills

Problem-solving abilities

Attention to detail

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Provide exceptional customer service and support to German‑speaking clients.
• Handle inquiries and resolve issues via phone, email, or chat in a professional manner.
• Document all interactions and follow up on customer requests to ensure satisfaction.
• Work collaboratively with team members to enhance the overall customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.

Requirements

• Educational Qualifications: Bachelors degree in any relevant field preferred.
• Experience Level: 03 years of experience in customer service or related field.
• Skills and Competencies: Proficiency in English and German languages.
• Skills and Competencies: Strong customer service and communication skills.
• Qualities and Traits: Problem‑solving abilities and attention to detail.
• Responsibilities and Duties: Ability to work in a dynamic environment and manage multiple tasks.