German Chat & Email Support Representative

IONOS Group; Philippines; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Language premium

Paid time off

Healthcare and life insurance

Job summary

IONOS Group is seeking a Non-Voice German Customer Support Representative to assist customers via chat and email from the Philippines. The ideal candidate has basic to intermediate German proficiency and uses translation tools to provide clear, accurate responses while maintaining high service standards.

The role focuses on handling inquiries, addressing technical and administrative questions, and contributing to continual improvement in customer support processes.

Qualifications

• Basic to intermediate proficiency in German, particularly in written communication.
• Proficient in using Google Translate or other translation tools to effectively support customer communication.
• Nice to have: Basic to intermediate ability to communicate verbally in German.

Responsibilities

• Main contact of customers for IONOS 1&1 support
• Improve weekly and monthly performance based on feedback from the team supervisor.
• Proactively inform and report to the supervisor for support related issues
• Recommend solutions to customer issues and concerns
• Attend coaching sessions and participate in organizational activities
• Interact with team members and other departments within the company
• To be customer service oriented and to ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures.

Skills

German language proficiency (written)

Translation tools usage

German verbal communication (basic)

Tools

Google Translate

Job description

Goals Of This Position

We are seeking a Non-Voice German Customer Support Representative with basic to intermediate German proficiency to provide customer support through chat and email. The role involves handling customer inquiries, resolving basic technical and administrative concerns, and delivering clear and accurate responses. The ideal candidate should be comfortable using Google Translate to effectively understand and respond to German-language customer communications while maintaining a high standard of service.

Goals Of This Position

We are seeking a Non-Voice German Customer Support Representative with basic to intermediate German proficiency to provide customer support through chat and email. The role involves handling customer inquiries, resolving basic technical and administrative concerns, and delivering clear and accurate responses. The ideal candidate should be comfortable using Google Translate to effectively understand and respond to German-language customer communications while maintaining a high standard of service.

Qualifications

• Must have basic to intermediate proficiency in German, particularly in written communication.
• Must be proficient in using Google Translate or other translation tools to effectively support customer communication.
• Nice to have: Basic to intermediate ability to communicate verbally in German.

Responsibilities

• Main contact of customers for IONOS 1&1 support
• Improve weekly and monthly performance based on feedback from the team supervisor.
• Proactively inform and report to the supervisor for support related issues
• Recommend solutions to customer issues and concerns
• Attend coaching sessions and participate in organizational activities
• Interact with team members and other departments within the company
• To be customer service oriented and to ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures.

Job And Company Highlights

• Competitive salary + bonuses + Language Premium
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development