German Bilingual CSR

RSD Human Resource Management Consultancy; Taguig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Job Training

Performance Bonus

Employee recognition and rewards

Government mandated benefits

Professional development

Job summary

RSD Human Resource Management Consultancy is seeking a German bilingual Customer Service Representative to support German- and English-speaking customers. Fresh graduates are welcome; no BPO experience required if language proficiency is strong.

The role involves handling inquiries, providing product information, and resolving issues with care. Candidates must be fluent in German (B2–C2) and English, have good communication skills, and be willing to work shifting schedules, weekends, and

Qualifications

• Fluent in German (B2 to C2) and English, both written and verbal.
• Open to applicants with or without BPO/customer service experience.
• Strong communication and interpersonal skills.
• Willing to work on shifting schedules, weekends and holidays if required.
• Basic computer knowledge and ability to navigate multiple systems.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, accounts, and policies.
• Resolve customer concerns, complaints, and requests in a professional and timely manner.
• Document customer interactions accurately in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed quality, productivity, and customer satisfaction metrics.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and processes.

Skills

German language

English language

Communication

Problem solving

Active listening

Computer literacy

Education

High school diploma

College degree

Tools

CRM software

Job description

RSD Human Resource Management Consultancy

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Professional Development

Job Training

Performance Bonus

We are looking for a German Bilingual Customer Service Representative to provide exceptional customer support to German-speaking and English-speaking customers. The ideal candidate is fluent in both German and English, possesses strong communication skills, and is passionate about delivering excellent customer experiences. Fresh graduates or candidates without BPO experience are welcome to apply, provided they demonstrate strong language proficiency.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, accounts, and policies.
• Resolve customer concerns, complaints, and requests in a professional and timely manner.
• Document customer interactions accurately in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed quality, productivity, and customer satisfaction metrics.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and processes.

Qualifications

• Fluent in German (B2 to C2 level or equivalent) and English, both written and verbal.
• High school graduate (Senior High School), vocational graduate, or college graduate.
• Open to applicants with or without BPO/customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Basic computer knowledge and ability to navigate multiple systems.