Customer Support (German Speaker)

OP360 (OfficePartners360); Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

OP360 (OfficePartners360) is seeking a German bilingual Customer Support Representative to join our e-commerce account team in the Philippines. You will deliver exceptional service to German-speaking clients and sellers, ensuring smooth platform operations and a positive experience.

Responsibilities include handling inquiries via email, chat, and phone; providing accurate information on account management, platform features, and order issues; and collaborating with internal teams to resolve

Qualifications

• Fluent in German and English (verbal and written).
• Previous experience in e-commerce, marketplace operations, or customer support is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving mindset and attention to detail.
• Comfortable working with digital tools and platforms.

Responsibilities

• Handle inbound and outbound inquiries from German-speaking clients and sellers via email, chat, and phone.
• Provide accurate information regarding account management, platform features, and order issues.
• Assist clients in resolving issues related to listings, payments, and orders on the platform.
• Maintain records of interactions, solutions provided, and follow-ups in the system.
• Collaborate with internal teams to ensure resolution.

Skills

German language

English language

Job description

We are looking for a German bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our German-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.

Key Responsibilities

• Handle inbound and outbound inquiries from German-speaking clients and sellers via email, chat, and phone.
• Provide accurate and timely information regarding account management, platform features, and order issues.
• Assist clients in resolving issues related to listings, payments, and orders on the platform.
• Maintain records of interactions, solutions provided, and follow-ups in the system.
• Collaborate with internal teams to ... and ensure resolution.

Requirements

• Fluent in German and English (verbal and written).
• Previous experience in e-commerce, marketplace operations, or customer support is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving mindset and attention to detail.
• Comfortable working with digital tools and platforms