Digital Customer Care Specialist

NTT DATA, Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading technology services firm is seeking a dedicated Customer Care Associate to serve as a Brand Ambassador and the first point of contact for customers. The role involves providing exceptional service by addressing customer inquiries and complaints, maintaining confidentiality, and ensuring customer satisfaction. Candidates should possess excellent communication skills and a positive attitude. This full-time position requires availability to work various shifts. Join a team that values customer care and continuous learning.

Qualifications

• Prior experience in customer service is a strong asset.
• Advanced knowledge of PCs and system navigation.
• Ability to learn new skills quickly.

Responsibilities

• Deliver first-class service by accurately assessing customer needs.
• Respond to inquiries/complaints while maintaining confidentiality.
• Complete documentation for customer interactions.

Skills

Customer satisfaction excellence

Strong communication skills

Ability to resolve complex issues

Positive attitude

Job description

A leading technology services firm is seeking a dedicated Customer Care Associate to serve as a Brand Ambassador and the first point of contact for customers. The role involves providing exceptional service by addressing customer inquiries and complaints, maintaining confidentiality, and ensuring customer satisfaction. Candidates should possess excellent communication skills and a positive attitude. This full-time position requires availability to work various shifts. Join a team that values customer care and continuous learning.