Senior Financial Services Customer Support Specialist

NTT DATA, Inc.; Hinoba-an; On-site; PHP 201,000 - 312,000; Full time

Job summary

NTT DATA, Inc. is seeking a customer service professional to manage inbound calls related to standard credit card inquiries, transactions, and account maintenance. You will respond politely, identify needs, and update system records while adhering to escalation procedures and company policies.

The role requires excellent communication, fluent English, strong problem-solving, and the ability to work in a fast-paced environment, including shift flexibility and weekend coverage.

Qualifications

• Excellent communication with clear spoken and written English.
• Strong analytical and problem‑solving abilities.
• Ability to manage time effectively in a fast paced environment.
• Proficient PC usage and accurate typing (min 25 wpm, high accuracy).
• Team oriented with a professional telephone manner.

Responsibilities

• Handle inbound customer calls for credit card inquiries, transactions, and account maintenance.
• Provide courteous, well-informed responses to inquiries.
• Identify customer needs using on-screen information and update records.
• Analyze information and determine next steps based on inquiry type.
• Follow escalation procedures when needed on first contact.
• Stay updated on programs, products, and processes.
• Deliver quality service by meeting customer needs with sound judgement.
• Meet brand expectations and comply with policies and procedures.
• Document transactions accurately and complete required activities on calls.
• Conclude calls with all necessary actions completed.

Skills

Excellent communication

Fluent English

Analytical skills

Time management

PC proficiency

Typing 25 wpm

Team player

Professional telephone manner

Tools

PC basics

Keyboarding skills

Job description

NTT DATA, Inc. is seeking a customer service professional to manage inbound calls related to standard credit card inquiries, transactions, and account maintenance. You will respond politely, identify needs, and update system records while adhering to escalation procedures and company policies.

The role requires excellent communication, fluent English, strong problem-solving, and the ability to work in a fast-paced environment, including shift flexibility and weekend coverage.