Customer Experience Crew - SM City Bataan

SM Supermalls; Balanga; On-site; PHP 180,000 - 280,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew member to support SM Cinema operations and drive sales through engaging visitors and handling purchases. The role emphasizes safety and first-class service, ushering guests and ensuring a positive cinema experience.

The position requires at least a Senior High School diploma and experience in sales, customer service, or retail. Weekend, holiday, and shifting work is needed; full-time employment is offered in the Cinema Operations department.

Qualifications

• Candidate must have customer service experience in sales/retail or related field.
• Willing to work on weekends, holidays and shifting schedules.
• High school graduate with good communication and teamwork skills.

Responsibilities

• Greet guests, take orders, and ensure timely, high-quality food service.
• Prepare and assemble food items, monitor inventory, and maintain cleanliness.
• Usher guests, check tickets, enforce house rules, and ensure audience safety.
• Coordinate with team on bulk orders, block screenings, and events.
• Engage in ongoing learning to improve skills and performance.

Skills

Customer service

Sales experience

Retail experience

Food service

Education

Senior High School diploma

Job description

Job Description

The Customer Experience Crew supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Educational and Experience Requirements:

• Candidate must possess at least Senior High School (K12) diploma.
• At least with experience in sales, customer service, retail or related field.
• Willing to work during weekends, holidays and shifting schedules.

Work Location:

Job Snapshot

Updated Date

10-20-2026

Job ID

Jobs_4040

Department

Cinema Operations

Location

Experience

0 - 1 Years

Employee Type

Employee Sub Type

Full time

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SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers. With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.